1. General Information
All our products are delivered in a digital format (video lessons, PDF guides, music tracks) and are available for instant download or online access after purchase.
Once a product has been accessed, downloaded, or streamed, it is generally non-refundable except under the circumstances outlined below.
2. Valid Reasons for a Refund
You may be eligible for a full or partial refund if:
- Technical issues preventing access
- You purchased a guide but cannot download or access it due to platform errors.
- The provided video files are corrupted or incomplete.
- Access links are broken or not delivered within 24 hours.
- Duplicate purchase
- You accidentally bought the same guide more than once.
- Wrong product delivered
- You received access to a different course than the one you ordered.
- Misleading product listing
- The actual content is significantly different from the description on the product page.
(Note: Differences in personal expectations, style preference, or perceived difficulty are not considered misleading.)
- The actual content is significantly different from the description on the product page.
- Payment error
- You were charged an incorrect amount due to a billing mistake.
- Failure to receive product
- You did not receive the access email or download link within 24 hours after payment and our support team could not resolve the issue within a reasonable timeframe.
3. Non-Refundable Situations
We cannot offer refunds in the following cases:
- You have already accessed or downloaded the product successfully and no technical issue exists.
- You changed your mind after purchase without a valid reason listed above.
- You purchased the wrong guide by mistake but have already accessed or downloaded it.
- You expected in-person training โ all our guides are digital-only.
- Your device or internet connection does not meet the minimum technical requirements (listed on our FAQ page).
4. How to Request a Refund
To request a refund, please contact us within 14 days of purchase at info@idelladance-club.com with the following details:
- Order number
- Product name
- Reason for refund request
- Any relevant screenshots or error messages (if applicable)
Our support team will review your request and respond within 3 business days.
5. Refund Method
If your refund request is approved:
- Payments made by credit/debit card will be refunded to the original payment method.
- Refunds may take 5โ10 business days to appear, depending on your bank or payment provider.
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